Privacy Policy

1. Introduction

ijobet operates an online betting platform serving customers primarily in Indonesia and other jurisdictions where online gambling is legally permitted. We understand that your personal information is valuable and sensitive, and we are committed to handling it with the utmost care and in accordance with applicable data protection laws and industry best practices.

This Privacy Policy applies to all personal data collected through our website, mobile-optimized platform, customer support channels (live chat, email, WhatsApp, in-app messaging), and any other services provided under the ijobet brand. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

2. Information We Collect

ijobet collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Account Registration Information

When you create an account with ijobet, we collect the following mandatory information:

• Personal Identification: Full legal name (as it appears on your government-issued ID), date of birth, gender, nationality
• Contact Information: Email address, phone number (mobile), residential address (street address, city, postal code, province/region, country)
• Account Credentials: Username, password (stored in encrypted format), security questions and answers (if applicable)

2.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) regulations and responsible gaming requirements, we collect:

• Government-Issued ID: Copy of Indonesian National Identity Card (KTP), passport, or driver's license showing your photograph, full name, date of birth, ID number, and expiration date
• Proof of Address: Recent utility bill, bank statement, or government correspondence dated within the last 3 months confirming your residential address
• Selfie Verification: Photograph of you holding your ID document next to your face to confirm identity match

2.3 Financial and Transaction Information

To process deposits, withdrawals, and maintain accurate account records, we collect:

• Payment Method Details: Bank account number, bank name (BCA, BRI, BNI, Mandiri, etc.), account holder name, e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details (last 4 digits only for reference)
• Transaction History: Deposit amounts, withdrawal amounts, timestamps, transaction IDs, payment method used, transaction status (pending, completed, failed)
• Betting Activity: Bets placed, stake amounts, odds, winnings, losses, game types played (sports betting, casino games, togel lottery), timestamps of all betting activity

2.4 Technical and Usage Data

We automatically collect technical information when you access our Platform:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device language settings
• Connection Information: IP address, internet service provider (ISP), geolocation data (country, city, approximate coordinates based on IP), time zone
• Platform Usage Data: Pages viewed, features used, time spent on pages, click patterns, navigation paths, search queries, error logs, session duration
• Cookies and Similar Technologies: Session cookies, persistent cookies, tracking pixels, local storage data (see Section 6 for detailed cookie policy)

2.5 Communications and Support Interactions

When you contact our customer support team, we collect:

• Content of your messages (live chat transcripts, email correspondence, WhatsApp messages)
• Attachments you send (screenshots, documents)
• Support ticket details (issue description, resolution status, agent notes)
• Survey responses and feedback you provide voluntarily

3. How We Use Your Information

ijobet uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and authenticating your user account
• Processing your deposits, withdrawals, and bet placements
• Calculating and crediting winnings to your account balance
• Applying bonuses, promotions, and loyalty rewards according to program terms
• Providing customer support and responding to your inquiries

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to prevent underage gambling (21+ requirement)
• Conducting anti-money laundering (AML) checks and suspicious activity monitoring
• Complying with Know Your Customer (KYC) regulations
• Responding to legal requests from government authorities, regulators, or law enforcement
• Maintaining records for audit and regulatory reporting purposes

3.3 Fraud Prevention and Security

• Detecting and preventing fraudulent transactions, collusion, and bonus abuse
• Monitoring for multiple accounts (multi-accounting) and identity theft
• Identifying suspicious betting patterns or game manipulation
• Protecting the integrity of our Platform and ensuring fair play for all users
• Investigating security incidents and unauthorized access attempts

3.4 Platform Improvement and Personalization

• Analyzing usage patterns to improve website performance and user experience
• Personalizing content, game recommendations, and promotional offers based on your preferences
• Conducting market research and gathering feedback to develop new features
• Testing new functionality and optimizing Platform functionality

3.5 Marketing and Communications

• Sending you promotional emails about bonuses, new games, and special offers (with your consent)
• Providing important account notifications (deposit confirmations, withdrawal updates, security alerts)
• Displaying targeted advertising on our Platform based on your interests and activity
• Conducting customer satisfaction surveys and requesting feedback

Note: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your communication preferences in your account settings. Transactional and security-related messages (e.g., withdrawal confirmations, password reset notifications) cannot be opted out of as they are essential to our service.

4. Information Sharing and Disclosure

ijobet does not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share limited information with trusted third-party service providers who assist us in operating our Platform:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) to process your deposits and withdrawals
• Identity Verification Services: Third-party KYC/AML verification providers to confirm your identity and address
• Game Providers: Licensed software providers who operate casino games, live dealer tables, and slot machines on our Platform
• Customer Support Tools: Live chat software providers, email service providers, and help desk platforms
• Analytics and Marketing Tools: Website analytics services (usage data only, no personal identification shared without consent)

All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to ijobet.

4.2 Legal Obligations and Government Authorities

We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms & Conditions or investigate potential violations
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of ijobet, our users, or the public
• Respond to claims that content on our Platform violates third-party rights

4.3 Business Transfers

In the event that ijobet is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity or acquiring party as part of the business transaction. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot be used to identify you personally (e.g., "60% of our users prefer football betting over casino games") for industry research, marketing purposes, or public reporting. This data does not include any personal identifiers.

5. Data Security Measures

ijobet employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security Controls

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption (the same level used by banks)
• Secure Data Storage: Personal information is stored on secure servers with restricted physical and network access
• Password Protection: Passwords are hashed using strong cryptographic algorithms (bcrypt with salt) and never stored in plain text
• Firewall Protection: Multi-layered firewalls protect our infrastructure from external attacks
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing

5.2 Organizational Security Practices

• Access Controls: Only authorized employees with a legitimate business need can access personal data, subject to strict confidentiality obligations
• Employee Training: Staff receive regular training on data protection best practices and security protocols
• Incident Response Plan: We maintain procedures to detect, respond to, and mitigate security breaches
• Data Minimization: We collect only the information necessary for specified purposes and delete data when no longer needed

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication (2FA) if offered in your account settings
• Log out of your account when using shared or public devices
• Do not click on suspicious links in emails claiming to be from ijobet (verify sender authenticity)
• Immediately report any unauthorized account activity to our support team

Important: Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow websites to remember your preferences, recognize you on return visits, and track your interactions. ijobet uses cookies and similar technologies (pixels, local storage) to enhance your experience and operate our Platform effectively.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality (login authentication, session management, security). These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with our Platform and identify technical issues.
• Functional Cookies: Remember your preferences (language selection, display settings) to provide a personalized experience.
• Advertising Cookies: Track your activity to display relevant promotional content and measure marketing campaign effectiveness (used only with your consent).

6.3 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Note that disabling essential cookies may impair your ability to use certain features of our Platform (e.g., you may not be able to log in). Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance.

7. Data Retention and Storage

ijobet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Active Account Data

While your account remains active, we retain all account information, transaction history, and betting records to provide ongoing service and support.

7.2 Closed Account Data

When you voluntarily close your account or we terminate your account for policy violations, we will retain certain information for the following periods:

• Transaction Records: Retained for 7 years for financial auditing and tax compliance purposes
• Identity Verification Documents: Retained for 5 years to comply with AML/KYC regulations
• Correspondence and Support Records: Retained for 3 years for dispute resolution and quality assurance
• Marketing Data: Deleted within 90 days of account closure (unless you have an active opt-in subscription, which you can cancel separately)

7.3 Legal Holds

If your account is involved in a legal dispute, investigation, or regulatory inquiry, we may retain relevant information beyond standard retention periods until the matter is resolved.

8. Your Privacy Rights

Depending on your jurisdiction of residence, you may have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account information directly in your account dashboard. For a comprehensive data report, contact our support team.

8.2 Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request corrections. Update your account details through your profile settings or contact support for assistance.

8.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data in certain circumstances (e.g., data no longer necessary for the purposes collected, you withdraw consent). However, we may retain information required for legal compliance, dispute resolution, or fraud prevention.

8.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (e.g., CSV file) and transmit it to another service provider where technically feasible.

8.5 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. We will cease such processing upon your request. You may also object to processing based on legitimate interests by explaining your specific situation.

8.6 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted before withdrawal.

8.7 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection team at [email protected] with "Privacy Rights Request" in the subject line. Include your full name, account username, and a detailed description of your request. We will respond within 30 days of receiving a valid request.

9. Third-Party Services

Our Platform may contain links to third-party websites, applications, or services (e.g., game provider websites, payment processor sites, social media platforms). ijobet is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party service you interact with. This Privacy Policy applies solely to information collected by ijobet.

10. Protection of Minors

ijobet strictly prohibits individuals under the age of 21 from creating accounts or using our services. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete the account and all associated data. Parents or guardians who believe their child has provided information to ijobet should contact us immediately at [email protected].

11. Changes to This Privacy Policy

ijobet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to your registered email address
• Displaying a prominent notice on our Platform homepage

Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us About Privacy

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection team: